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FAQs - Frequently Asked Questions

From how to choose the best rail pass to when to expect delivery, browse below for answers to all your rail pass questions.

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How early should I arrive at the train station prior to departure?

If you are just hopping a train, be there about 20 minutes prior to departure to be safe.

If you need to purchase a seat reservation at the station before boarding, arrive at least 30 minutes early to give yourself time to stand in line at the ticket counter or kiosk.

If you are arriving by air from an international destination and plan to get on a train directly, budget at least an hour to get to the train station from the airport, and another hour at the station to validate your pass and take care of any other reservations.

I just landed in Europe. How do I get to the train station from the airport?

There are a number of travel options to get from the airport to the train station. Most major airports have local train services that take you directly to a central rail station downtown, whereas others rely on shuttle buses or city buses. All also offer taxi services, though this can be quite expensive.

Will there be somebody to help me with my luggage on the train?

Baggage can be checked on trains if the passenger comes early and then waits late to pick it up, so it can be quite a hassle. Packing light is recommended so that passengers can store their bags in the bins on the train instead. There is no weight limitation on baggage for trains (except on few trains, such as Eurostar and French-Spanish Hotel trains). Trains have either overhead storage racks throughout the car, storage room behind the back of the seat, and/or luggage areas at ends of the car.

 

NOTE: Baggage kept by the passenger and placed in the baggage racks remains the sole responsibility of the passenger. The railroads assume no responsibility in case of loss or theft. Excess baggage or bulky pieces must be carried in the baggage car and must be checked before departure. Baggage can sometimes be checked through in advance upon presentation of a valid rail ticket. To ensure proper delivery, it is recommended to confirm the minimum check-in time at your departure station. Sometimes checked baggage will travel on a different train than the passenger, and may take a few days to arrive. A fee is charged for this service. Station Storage: Most stations provide "left luggage" storage-rooms or lockers for baggage storage, and many stations have luggage carts. When porters are available, they can be easily recognized by their uniform or official badge.

What if I miss my train in Europe?

With a rail pass, you can just catch the next train (though you may be required to get another seat reservation for certain high-speed trains).

A rail strike in Europe prevented me from fully using my rail pass. Can I get a refund on the unused days?

Train strikes unfortunately happen, which can frustrate many customers. We suggest that you work directly with the railway company when strikes occur to file a claim.

What happens if there is a train strike in Europe?

Train strikes, like other transportation strikes, are out of our control. Unfortunately, there is no guarantee that you will be refunded in the event of a strike. It can take up to six months to get a final response from the railway on these matters.

Can I get a refund for unused days on my rail pass?

No, there are no refunds for unused days.

Can I exchange or refund my rail pass while in Europe?

Yes for Eurail passholders a special service can be offered at an Aide Office in the country in which the pass is valid and if they are not able to go back to the original sales point or Issuing agency.   An exchange can be granted when incorrect information is entered by the issuing agency.   In some cases we are able to update the mobile pass directly to update information.  

For all other exchange requests please consult directly with the sales outlet or issuing agency:  Most passes are exchangeable for another country or global pass if requests are made prior to using the pass.  These include name changes, class of service or to the number of days.  If there is a rate increase, you will just pay the difference in price plus a USD $25 exchange fee. If the exchange causes a rate decrease, you will be charged a $25 service fee and a refund will be issued for the difference.  

Can I print any tickets at train stations in Europe?

Yes, many train tickets are issued with the ability to print at train station kiosks or at home. Some tickets also come with the ability to present an electronic confirmation on your mobile device.

My plans have changed and I won't be able to use my rail pass. Can I get a refund?

Eurail passes that have not been used or activated may be returned for a refund. All cancelations will be subject to a 10% penalty.  This request must be handled, within 11 months of the issue date.  Email our customer care team at:  support@railpass.com

IMPORTANT: Eurail Free Day and discounted Promotion Passes may not refundable or exchangeable.  Please check the fare rules prior to purchasing.

Can I return my rail pass or train ticket for a refund?

Most rail passes are refundable if unused and not yet activated.   Mobile passes refund requests must be done within one year of the issue date.  There is a 10% cancellation fee applied to all refunds requests.  

Train Tickets: Many train tickets are non-refundable and non-changeable. Some train tickets are 75%–80% refundable if canceled within 72 hours after booking.

 

Do I need to book a rail pass for everyone in my traveling party, including children and infants?

Children under four travel for free and will not require a pass. Up to two children ages 4-11 also travel for free when traveling with an adult using a rail pass.

If more than two children are traveling, extra children must purchase youth fare passes. Seat, couchette, sleeper, and other reservations must be made even for a child traveling for free, and will still incur the associated reservation fees.

I made a mistake when I ordered my rail pass. How can I correct it?

Depending on the mistake that has been made, we can simply ask Eurail to update the pass through the digit portal.   If your pass requires changes to days or a different class of service these will need to be reissued.  Your pass should not yet be activated, allowing us to cancel and reissue you a new rail pass. 

What information do I need to provide when booking a rail pass? Do the names on the rail pass and the passports have to match?

Yes you will need to provide the first and last name, dates of birth and the country of residence for each passenger exactly as those items appear on his or her passport.

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How can I compare the price of a rail pass and reservations to that of train tickets?

You can start with cost of the rail pass and then add the costs of any required seat reservations. Then total the cost of individual train tickets for your planned routes. (Please refer to the point-to-point comparison on the results pages.)

In general, the more travel days and more countries through which you plan to travel, the better value a rail pass offers. See it all!