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My Rail Pass Order

How do I order a European rail pass?

Once you have decided which countries you wish to visit and how many travel days you will need for each destination, you can order the pass online at Railpass.com

How far in advance should I order my rail pass?

Rail passes are issued electronically through an email activation code we send to you.  In order to process your order we need a minimum of 2 days to process your order.   Passholders need to have a mobile device in order to use the pass and travel services.    

What extra fees should I expect for my rail pass?

If you are traveling on a high-speed train or overnight train (especially in France and Italy) a seat reservation is mandatory. Same goes for most international trains. Each train reservation will incur a fee. Fees for seat reservations start at €3 and can go up to €15 for a seat and can range upward, depending on the type of train or whether your traveling in overnight train accommodations. If your plans include a ferry crossing, such as between Italy and Greece, reservations are required; these fares are discounted for Eurail passholders. If your routing takes you through a country that is not included on your pass, you will be required to purchase a ticket covering that portion of the trip.

When can I expect to receive my rail passes?

For Rail Pass Orders: We process through an online system and send an email confirmation. We ask for 48 hours to process your order before you can start using the railpass.   No orders are processed on Saturdays, Sundays, or U.S. holidays. For questions regarding delivery, include your Order ID number and name in an email to info@railpass.com. Please review our Mobile Delivery Information page for more information.

Is it possible to change the name on my rail pass?

It maybe possible to change the name on a pass so long as the pass has not been activate or used. This requires you to contact the issuing office (where it was purchased) in order to have the pass re-issued with the new name(s). Please send an email with your Order ID number and the correct information for all persons named on the pass.

Is it possible to extend my rail pass?

No, unfortunately you can not extend the validity of your pass. You may purchase a new pass to cover additional days.

How do I cancel a European rail pass?

 You can receive a refund if the pass is not used or activated before the first day of validity. This can be done either by railway staff or by sending the pass back to the issuing agency.  Cancellations are subject to a 10% penalty.  

Should I buy travel insurance for my train trip in Europe?

Purchasing travel insurance is a good idea. It can include coverage if you are injured or sick and have to cancel your trip. It can also cover your lost or stolen rail pass or other important travel documents. It is best to check with your travel insurance provider for a list of what is covered.

How do I protect my rail pass if it's lost or stolen?

With Traveler Insurance.

How can I check the status of my order?

 You can email us at info@railpass.com.  Most orders are processed within 48 hours from payment excluding weekends and holidays.  

Is it possible to change the name on my rail pass?

It is possible to change the name on a pass so long as the pass has not been used. This requires you sending the pass back to the issuing office (where it was printed) in order to have the pass re-issued with the new name(s). Please send an email with your Order ID number and the correct information for all persons named on the pass.