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FAQs - Frequently Asked Questions

From how to choose the best rail pass to when to expect delivery, browse below for answers to all your rail pass questions.

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Can you ship my rail pass to a P.O. box?

We can ship to a P.O Box if your residence is in the U.S. and you choose USPS. It still must be signed for. All other forms of delivery require a street address and must be signed for.

Can you ship my pass to an APO address? 

We can ship to an APO, however it can take 4-6 weeks to arrive to an APO address.

Can someone else sign for the delivery of my pass?

Yes, however once the package has been signed for we are no longer responsible for the package or its contents.

How can I pay for my pass?

We accept Visa, MasterCard, American Express, and Discover credit cards using the Paymentech Payment Gateway. Personal and account information is secure on this site. We employ the latest 128-bit encryption SSL technology on all parts of our site that require any personal information. Please be sure to provide an exact billing address and telephone number; incorrect information may cause a delay in processing the order. We reserve the right to request additional identification by email or telephone.

Can I split the costs between multiple credit cards or pay in installments?

You can contact us at our toll-free U.S. number to pay with multiple cards. However, a pass cannot be paid in installments.

Can I buy Eurail passes in Europe?

Not all passes are available for sale in Europe, and it will depend on which country you are in whether you can purchase a pass. Passes that can be purchased are usually priced higher than they would be through Passes can be purchased at Eurail Aid Offices, located at major European train stations; you can find their locations in the Eurail app.

What other types of services are available at the station?

Most major train stations have a variety of services including food vendors, shops, assistance with tickets, newsstands (which is often where you purchase tickets for the local bus and subway system), left luggage (luggage storage), tourism information, hotel-booking services, and more.

Smaller stations will offer fewer services, but ticketing and some form of luggage storage are standard, as is a newsstand and, often, a place to eat.

Is it possible to change the name on my rail pass?

It is possible to change the name on a pass so long as the pass has not been used. This requires you sending the pass back to the issuing office (where it was printed) in order to have the pass re-issued with the new name(s). Please send an email with your Order ID number and the correct information for all persons named on the pass.

Do the train stations offer services to help carry my luggage?

Yes, the major train stations are just beginning to offer this service—but please be careful and make sure you are working with a licensed operator.

Do I need to show my passport to board the train?

You will not need to show your passport to board the train, but you should have this in your possession when the conductor comes around to check your ticket.

What is the difference between 1st and 2nd class?

First-class seating is more spacious, with fewer seats per compartment, and usually more quiet. There is more room for luggage and it will generally be less crowded as most passengers typically travel in second class. First-class accommodations may also include laptop connection plugs, complimentary soft drinks, free newspapers, leather seats, and/or meals. There are benefits on overnight trains as well; first-class passengers are usually allocated a single or double sleeper compartment, while those in second class may be required to occupy couchettes with up to six persons per compartment.

NOTE: If you have purchased a First Class Eurail pass you must purchase first-class seat reservations.

Will there be someone to help me find my reserved seat on the train?

Carriage numbers and seat numbers are usually clearly marked, so you should have no trouble, but you can always ask a conductor for help.

Once on the train platform, how can I find my carriage or train car? Are first– and second-class carriages located in different spots and do they look different?

Some trains may split at certain junctions; one part going one way and the other another way or stopping. Make sure that you are seated in the right part of the train when you board. You can do this by looking at a diagram of your train, which is usually posted on the platform, by listening to announcements, or by asking an official.

In some cases, the platform itself may be marked with corresponding numbers or letters. Numbers on the outside of the train cars indicate whether they are First or Second Class.

How do I find my train?

The track number will be provided at the station before the train leaves the station.

If I arrive at the station early, will I be able to board my train?

No. You will only be able to board your train when your track number is announced.