FAQs - Frequently Asked Questions
From how to choose the best rail pass to when to expect delivery, browse below for answers to all your rail pass questions.
Filter by Topic
We can ship to a P.O Box if your residence is in the U.S. and you choose USPS. It still must be signed for. All other forms of delivery require a street address and must be signed for.
We can ship to an APO, however it can take 4-6 weeks to arrive to an APO address.
Yes, however once the package has been signed for we are no longer responsible for the package or its contents.
We accept Visa, MasterCard, American Express, and Discover credit cards using the Paymentech Payment Gateway. Personal and account information is secure on this site. We employ the latest 128-bit encryption SSL technology on all parts of our site that require any personal information. Please be sure to provide an exact billing address and telephone number; incorrect information may cause a delay in processing the order. We reserve the right to request additional identification by email or telephone.
You can contact us at our toll-free U.S. number to pay with multiple cards. However, a pass cannot be paid in installments.
Not all passes are available for sale in Europe, and it will depend on which country you are in whether you can purchase a pass. Passes that can be purchased are usually priced higher than they would be through RailPass.com. Passes can be purchased at Eurail Aid Offices, located at major European train stations; you can find their locations in the Eurail app.
Most major train stations have a variety of services including food vendors, shops, assistance with tickets, newsstands (which is often where you purchase tickets for the local bus and subway system), left luggage (luggage storage), tourism information, hotel-booking services, and more.
Smaller stations will offer fewer services, but ticketing and some form of luggage storage are standard, as is a newsstand and, often, a place to eat.
It is possible to change the name on a pass so long as the pass has not been used. This requires you sending the pass back to the issuing office (where it was printed) in order to have the pass re-issued with the new name(s). Please send an email with your Order ID number and the correct information for all persons named on the pass.
Yes, the major train stations are just beginning to offer this service—but please be careful and make sure you are working with a licensed operator.
You will not need to show your passport to board the train, but you should have this in your possession when the conductor comes around to check your ticket.
First-class seating is more spacious, with fewer seats per compartment, and usually more quiet. There is more room for luggage and it will generally be less crowded as most passengers typically travel in second class. First-class accommodations may also include laptop connection plugs, complimentary soft drinks, free newspapers, leather seats, and/or meals. There are benefits on overnight trains as well; first-class passengers are usually allocated a single or double sleeper compartment, while those in second class may be required to occupy couchettes with up to six persons per compartment.
NOTE: If you have purchased a First Class Eurail pass you must purchase first-class seat reservations.
Carriage numbers and seat numbers are usually clearly marked, so you should have no trouble, but you can always ask a conductor for help.
Some trains may split at certain junctions; one part going one way and the other another way or stopping. Make sure that you are seated in the right part of the train when you board. You can do this by looking at a diagram of your train, which is usually posted on the platform, by listening to announcements, or by asking an official.
In some cases, the platform itself may be marked with corresponding numbers or letters. Numbers on the outside of the train cars indicate whether they are First or Second Class.
The track number will be provided at the station before the train leaves the station.
No. You will only be able to board your train when your track number is announced.