Train strikes unfortunately happen, which can frustrate many customers. We suggest that you work directly with the railway company when strikes occur to file a claim.
No, there are no refunds for unused days.
No. Rail passes can only be exchanged or refunded by the issuing office.
Eurail passes that have not been used or validated may be returned for a refund with a 15% penalty. They must be sent back, within one year of the issue date, and in a trackable manner to...
PO BOX 428
Franklin, MA 02038
IMPORTANT: Eurail Free Day Promotion Passes are not refundable or exchangeable.
Rail passes are refundable at 85% of pass value if unused (and unvalidated) and returned to the address listed below within one year of the issue date.
Train Tickets: Many train tickets are non-refundable and non-changeable. Some train tickets are 75%–80% refundable if canceled within 72 hours after booking.
Pass Exchanges: Pass exchanges must be made via the address listed below. Once your request is received in our office, we will exchange the pass. If there is a rate increase, you will just pay the difference in price plus a USD $15 exchange fee and new shipping charges. If the exchange causes a rate decrease, you will be charged a 15% cancellation penalty on the old pass, the cost of the new pass, plus a new shipping fee.