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Exchanges & Refunds

A rail strike in Europe prevented me from fully using my rail pass. Can I get a refund on the unused days?

Train strikes unfortunately happen, which can frustrate many customers. We suggest that you work directly with the railway company when strikes occur to file a claim.

Can I get a refund for unused days on my rail pass?

No, there are no refunds for unused days.

Can I exchange or refund my rail pass while in Europe?

No. Rail passes can only be exchanged or refunded by the issuing office.

My plans have changed and I won't be able to use my rail pass. Can I get a refund?

Eurail passes that have not been used or validated may be returned for a refund with a 15% penalty. They must be sent back, within one year of the issue date, and in a trackable manner to...

 

Railpass Refunds
681 Washington St, Suite 17
Norwood, MA  02062

 

IMPORTANT: Eurail Free Day Promotion Passes are not refundable or exchangeable.

Can I return my rail pass or train ticket for a refund?

Rail passes are refundable at 85% of pass value if unused (and unvalidated) and returned to the address listed below within one year of the issue date.

Train Tickets: Many train tickets are non-refundable and non-changeable. Some train tickets are 75%–80% refundable if canceled within 72 hours after booking.

 

Pass Exchanges: Pass exchanges must be made via the address listed below. Once your request is received in our office, we will exchange the pass. If there is a rate increase, you will just pay the difference in price plus a USD $15 exchange fee and new shipping charges. If the exchange causes a rate decrease, you will be charged a 15% cancellation penalty on the old pass, the cost of the new pass, plus a new shipping fee.